Version 1.3 – June 2025
These Terms and Conditions apply to all (legal) acts between Namedrop, located at Nobeldwarsstraat 9, 3512 EW Utrecht, The Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 97795216, hereinafter referred to as “Namedrop”, and any natural or legal person using the services offered by Namedrop, hereinafter referred to as the “Customer”.
1.1 “Service”: The software-as-a-service (SaaS) solution made available by Namedrop via the internet, aimed at monitoring, analyzing, and optimizing visibility within AI search engines, commonly referred to as Generative Search Optimization (GEO).
1.2 “Account”: The user environment activated for the Customer, for which login credentials apply.
1.3 “Credits”: The unit of measurement for performing analyses (1 credit = 1 prompt analysis), whereby a certain number of credits is provided per subscription.
1.4 “Subscription”: The agreed subscription plan (monthly or yearly) including a specific number of Credits.
1.5 “Agreement”: Any agreement for the provision of the Service between Namedrop and the Customer.
1.6 “Force Majeure”: Circumstances beyond Namedrop’s control as described in Article 10.
1.7 “Customer Data”: All data, information, and content entered into or generated within the Service by or on behalf of the Customer.
2.1 These Terms and Conditions apply to all offers, quotations, agreements, and use of the Service.
2.2 Deviations from these Terms are only valid if expressly agreed in writing by Namedrop.
2.3 Any general terms and conditions of the Customer are expressly rejected.
2.4 If any provision of these Terms is found to be null and void or voidable, the remaining provisions shall remain in full force. In such a case, the parties shall agree on a replacement provision that reflects the intent of the original.
3.1 The Agreement is concluded at the moment the Customer activates an Account via the sign-up process and agrees to these Terms.
3.2 The Agreement is entered into for an indefinite period, with a minimum term equal to the chosen subscription period (month or year).
3.3 After the minimum term, the Subscription is automatically renewed for the same period unless terminated in accordance with Article 6.
4.1 Namedrop provides the Service via an online platform. Functionalities include, among others, insights into AI prompts, competitor analysis, search volume, share of voice, sentiment analysis, and Google Analytics 4 integration.
4.2 Upon commencement, the Customer selects a Subscription (Basic, Pro, or Enterprise) with the corresponding number of Credits provided monthly or annually. Annual subscriptions are discounted compared to monthly subscriptions.
4.3 The Customer may upgrade or downgrade the Subscription at any time. Changes take effect immediately. For upgrades, the new subscription price is calculated pro rata. For downgrades, the original subscription price remains payable for that month; no refunds or credits are issued.
4.4 If the Customer exceeds the allotted Credits, Namedrop may offer additional Credits at 1.5 × the regular credit rate.
5.1 The Customer is responsible for the accuracy and completeness of the Account details provided.
5.2 Account credentials (including username and password) are strictly personal and non-transferable. The Customer must keep login details confidential at all times.
5.3 Upon deletion of the Account, all Customer Data will be permanently deleted immediately. Namedrop is not obliged to retain backups of deleted Accounts or data unless otherwise agreed.
5.4 After Account deletion, no further access is possible, and data cannot be restored.
6.1 All amounts are exclusive of VAT unless stated otherwise.
6.2 Payment is made in advance on a monthly or annual basis, depending on the Subscription chosen, via credit card through Stripe.
6.3 Invoices are digitally available in the “Billing History” within the Service. The Customer must pay invoices within fourteen (14) days of the invoice date.
6.4 In the event of late payment, the Customer will owe statutory commercial interest (Article 6:119a of the Dutch Civil Code) plus administration costs of €20 excl. VAT per reminder or failed collection attempt.
6.5 If full payment is not made, Namedrop may suspend the Service until payment is received. Termination of the Agreement does not affect the claimability of outstanding amounts.
6.6 All judicial and extrajudicial collection costs incurred by Namedrop to recover amounts due are payable by the Customer.
7.1 All intellectual property rights relating to the Service, software, documentation, analyses, reports, graphic designs, and trademarks are owned by Namedrop or its licensors.
7.2 The Customer is granted a non-exclusive, non-transferable, limited right to use the Service for internal purposes in accordance with the Agreement.
7.3 The Customer may not reproduce, publish, modify, decompile, reverse-engineer, or otherwise interfere with any part of the software or documentation, except where explicitly permitted by law.
7.4 The Customer indemnifies Namedrop against all claims from third parties resulting from infringement of intellectual property rights caused by the Customer’s use of the Service or publication of Customer Data in violation of these Terms.
7.5 Marketing Use of Customer Logo: By creating an Account, the Customer grants Namedrop the right to display their company name and/or logo on Namedrop’s website, marketing materials, and other communications to indicate they are a customer. If the Customer prefers not to have their name or logo displayed, they must notify Namedrop in writing.
8.1 Namedrop uses third parties for hosting, data storage, and other infrastructure (“Third-Party Providers”).
8.2 The Customer acknowledges that all actions, outages, or shortcomings by Third-Party Providers are beyond Namedrop’s control. Namedrop cannot be held liable for any damage resulting from unavailability, data loss, or other issues caused by such providers.
8.3 Namedrop will make reasonable efforts to select reliable providers and implement appropriate security and backup measures but does not guarantee availability or integrity of such systems.
9.1 Namedrop provides the Service “as is” without any explicit or implied warranties regarding suitability for a specific purpose, accuracy or completeness of the provided data, or uninterrupted availability.
9.2 The Customer is solely responsible for interpreting the data and reports provided and makes all decisions at their own risk. Namedrop is not liable for any losses resulting from decisions based on insights obtained via the Service.
9.3 Except in cases of intent or gross negligence, Namedrop’s total liability for direct damages caused by an attributable failure is limited to the amount the Customer paid to Namedrop in the three (3) months preceding the damaging event.
9.4 Indirect damages, including lost profits, missed savings, reputational damage, data loss, or business interruption, will not be compensated.
9.5 The Customer indemnifies Namedrop against all third-party claims arising from use of the Service in violation of these Terms or applicable law.
10.1 Force Majeure means any circumstance beyond Namedrop’s control, whether foreseeable or not, including but not limited to fire, flooding, natural disasters, war, terrorism, pandemics, government actions, internet or telecom failures, outages at hosting providers, strikes, staff shortages, illness, non-payment by suppliers, or other issues with third-party systems.
10.2 In case of Force Majeure, Namedrop is entitled to suspend its obligations for the duration of the Force Majeure. If it lasts longer than three (3) months, both parties may terminate the Agreement without any obligation to pay damages.
11.1 Namedrop may unilaterally amend these Terms. Changes will be communicated electronically, including via email or within the Service dashboard.
11.2 If the Customer does not agree to the amendment, they must notify Namedrop in writing within fourteen (14) days. In such case, the Agreement will terminate immediately without costs.
11.3 If the Customer does not object in time, they are deemed to have accepted the amended Terms.
12.1 Namedrop processes personal data of the Customer and any end users in accordance with applicable privacy laws.
12.2 For more information on how personal data is processed, please refer to the Privacy Policy available at: https://name-drop.app/privacybeleid.
12.3 The Customer remains responsible at all times for the accuracy and lawfulness of the Customer Data they enter.
13.1 All legal relationships between Namedrop and the Customer are governed exclusively by Dutch law.
13.2 All disputes shall, to the extent permitted by law, be submitted to the competent court in the district of Utrecht, unless the parties agree to an alternative dispute resolution method.
14.1 All notices, communications, or other correspondence required or permitted under these Terms must be in writing and addressed to:
Namedrop
Nobeldwarsstraat 9
3512 EW Utrecht
The Netherlands
KvK: 97795216
Contact us via the form and we’ll be glad to assist you.
Nobeldwarsstraat 9
3512 EW Utrecht
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